Shipping policy
Shipping Policy
1. Where we ship and what it costs
We ship across the United States. Shipping is free on all orders delivered within the USA. We do not currently ship outside the United States.
2. Processing time
Orders are processed within 1–2 business days. Orders placed at weekends or on public holidays are processed on the next business day.
3. Delivery estimates
- Standard delivery (free, USA): 5–8 business days after dispatch.
- Priority dispatch (VIP Members): 2–4 business days after dispatch. Member orders are picked and packed ahead of standard orders. Priority dispatch is included at no extra cost.
These are estimates, not guarantees. Carrier delays, weather and customs checks can extend them.
4. Tracking
You receive a tracking link by email as soon as your order is dispatched. If it has not arrived within 24 hours of your dispatch email, please check your spam folder, then contact us.
5. Incorrect addresses
Please check your delivery address carefully. We cannot reroute a parcel once dispatched, and we are not responsible for orders lost because an incorrect or incomplete address was supplied. Contact us immediately if you spot a mistake — if the order has not yet shipped we will do our best to correct it.
6. Lost or damaged parcels
If your parcel is confirmed lost in transit, or arrives damaged, contact us within 14 days of the expected delivery date and we will replace or refund it.
ROBERTO CREATIONS LLC
3533 Olde Winter Trl, Poland, OH 44514, United States
Telephone: +1 (330) 599-6177
Email: support@carenae.com
Carenae is a trading name of ROBERTO CREATIONS LLC.